Our Returns & Refunds Policy

Our policy is valid for 30 days from the date of purchase. If 30 days have passed since your purchase, we, unfortunately, cannot offer a refund or exchange. Any complaints regarding incorrect, damaged, or defective products must be submitted within 30 days of receiving the product. For packages lost in transit, claims must be made no later than 30 days after the estimated delivery date. If the error is due to our company or our partners/subcontractors, we will provide a full refund.

Refunds for undamaged or non-defective products

For undamaged items, we adhere to a 30-day right of withdrawal and cancellation. The customer must contact us within 30 days of receiving the product according to the shipment tracking and request a cancellation. The customer must then return the product in resalable condition to the address provided by us in the EU (which we will provide by request) at their own expense by post (or by another agreed-upon method). However, the right of return does not apply to mugs.

Breaking the product’s protective film and trying on the garment does not render it unsellable, but otherwise, the returned product must be in new condition and resalable. The customer must choose a shipping method with shipment tracking or another similar method that allows the tracking of the shipment or confirms its delivery. Our online store will refund the price of the products to the customer upon receiving the returned products or when the shipment is delivered to the return address provided by us according to the shipment tracking.

Unfortunately, we cannot offer a free return for undamaged items because we usually cannot resell the products returned to us due to the lack of our own sales inventory and storage facilities. Considering the controversial nature of our online store, a free return option would also provide an easy opportunity for malicious orders and sabotage of our operations.

Unclaimed & Missing Deliveries

  • Wrong Address: If the customer-provided address is deemed insufficient by the carrier, the shipment will be returned to us. If the customer requests reshipment to another address, they are responsible for the costs, unless the non-delivery is the carrier’s fault. If the customer no longer wants the shipment, we will refund the product cost but not the shipping. For orders with free shipping, a flat rate of €/$/£ 9.90  will be charged.

  • Unclaimed Shipments: The customer bears the delivery costs for resending unclaimed shipments.

Product Exchanges

To exchange a product, the customer must contact us. As we lack a sales warehouse, returns for non-defective products aren’t accepted. Instead, replacement products can be purchased at 50% off the retail price. The customer may keep the original products or donate/resell them. Shipping for replacement products is at the customer’s expense unless the new order exceeds €/$/£ 60, qualifying for free delivery.

Return Shipping

To return a faulty or incorrect product, mail it to the return address on the packaging or contact us at info@revoltnoir.com for the return address. You’re responsible for return shipping costs, refunded only for faulty or incorrect items, up to €/$/£ 25 per request. Refunds are issued after receiving and inspecting the returned products.

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